SRCSD Service Levels

What are service levels?

Service levels are high level measures that reflect how well SRCSD is meeting its mission from the perspective of its customers. In other words, service levels measure what our customers get from SRCSD for the money they pay.

How well is SRCSD doing?

Following is a list of SRCSD service levels. Click on each link to get complete descriptions of the individual service levels, data, and explanations of the data.

Water Quality Violations
Major Sanitary Sewer Overflows
Major SRWTP Spills
Major Conveyance System Odor Events
SRWTP Odor Events
Biosolids Recycling
Water Recycling

Are there any more service levels?

Based on customer feedback, SRCSD is evaluating potential additional service levels. Following are topics that may be represented by service levels in the future.

• System Capacity
• Impacts from Construction Projects
• Asset Condition
• Financial Health